Shipping & Returns

Please note that all orders that are over £100 exclusive of VAT will be SHIPPED FREE.

Any orders that are under £100 exclusive of VAT will be subject to a £5.83 + VAT delivery charge.

With regards to returning goods, the following will apply: Any goods that have become faulty within the manufacturers warranty period, will be credited in full or replaced. Most manufacturers will fully inspect any returned items and will only credit once they can confirm that the goods are faulty and not damaged due to customer error or misuse.

If the manfacturer confirms that an item is faulty due to customer misuse or an installation error, then no credit will be given.

Any unwanted goods may be returned, as long as we have been informed within 14 working days from receipt of delivery of the goods.

The cost of returning unwanted goods would be paid by the buyer.

Once we have been informed of the request to return the goods, we would need to issue a returns authorisation number, which we would then provide to you, which would need to be provided with the return, so that the goods can be identified, once they arrive back.

These goods would need to be returned, within 21 working days, from the date that we are notified of the wish to return them.

Also, the goods would need to be in a re-saleable condition, and received back in the same condition that they were sent out in.

Please be aware that if a product is a special item, that has been ordered in and manufactured to a specific customer requirement, then there may be a handling charge to return the goods.

In the rare event, that an item has arrived damaged, due to damage in transit on the courier, please notify us about this, within 2 working days of receiving delivery of the goods.

Please also send through some pictures of the damage, including pictures of the packaging as well, as we have to pass this information onto the courier; and we can then speak to you about exchanging the item(s) for a replacement.

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